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№1. Which countries do we ship to?
We deliver worldwide! We deliver to the post office nearest to you.
№2. Can I sell unwanted item back to the website?
Yes. Go to the “Purchase History” section and click the "Sell" button for the desired goods. The money will be refunded immediately to your balance on the website and you can continue to open the boxes.
№3. How much does the delivery cost?
Delivery costs about 2$. Delivery is paid when ordering a parcel from your balance on the site.
№4. How many days should I wait for the delivery?
We deliver parcels within 60 days.
№5. How to track the parcel?
After sending a parcel with your goods, a track code will appear in your personal account in the "My Parcels" section, by which you can track your parcel at any time. We recommend ParcelsApp.com to track your package.
№6. How do I know that the package has arrived?
When the package arrives at your post office, you will receive an SMS notification on your mobile phone.
№7. What are the guarantees that the package will arrive?
We guarantee delivery of the parcel, or refund.
№8. Do I have to pay for the item I won?
No, you do not need to pay for the item you won. You pay only the cost of delivery (it is about 2$).
№9. Where can I see my box winnings?
You can view the winnings from the boxes in your personal account in the "Inventory" section. Here you can also sell goods or order delivery.
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